Refund policy

Return Conditions:

  • Items must be unused, with original packaging and tags intact.
  • An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Initiating a Return Request:

  1. Go to the Return/Exchange section on the House of Raayaa website or app menu.
  2. Enter your House of Raayaa Order ID and Contact Number. Ensure the Order ID is correctly entered.
  3. Choose the items you wish to return.
  4. Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
  5. Review your information and confirm the return request.

Refunds:

  • Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
  • Prepaid orders : Refunded to original payment method.
  • COD orders : Refunded to UPI or bank account provided by you.

Non-Returnable Items:

  • Custom-made or personalized Jewellery.
  • Goodbye sale or clearance products (as mentioned on product page).

Exchange Policy – Within 10 Days

Issue Faced

Exchange Process

Damaged Item

Exchange with same item

Wrong Item Received

Exchange with same(ordered) item

Size Issue

Exchange with same variant item
  • If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Initiating an Exchange Request:

 

  1. Go to the Return/Exchange section on the House of Raayaa website or app menu.
  2. Enter your House of Raayaa Order ID and Contact Number. Ensure the Order ID is correctly entered.
  3. Choose the specific items from your order that you wish to exchange.
  4. Provide Required Information :
    • Specify an exchange reason.
    • Upload at least two images of the items.
    • Enter your pickup address and preferred date.
  5. Choose whether you want an exchange for the same item or for a different size/color.
  6. Review all provided information and finalize your exchange request.