Lifetime Buy-Back Policy

For silver Jewellery:

Eligibility:

  • Product must be in good condition
  • Cannot be claimed if the product has already been processed under the Lifetime Warranty Policy

Buy-Back Value – silver Jewellery:

Time Since Purchase
Buy-Back Value (in House of Raayaa Wallet)

0–6 months

75% of invoice value

6–12 months

50% of invoice value

After 12 months

35% of invoice value

House of Raayaa Money will be credited to your House of Raayaa Wallet upon successful inspection and will remain valid for 12 months. It can be used online or in-store, but is non-transferable and non-refundable.

How to Claim Buy-Back:

You can initiate your buy-back request in the following ways:

Raise a request at support@houseofraayaa.com

  1. Subject line: “Buy-Back Request – [Your Order Number]”
  2. Photo of the product
  3. Invoice or order confirmation
  4. Once approved, self-ship the product to provided address.
  5. Share courier details and AWB number in the same email thread.

Additional Notes:

  • Hallmarked sterling silver Jewellery : If hallmark certificate is missing, ₹500 will be deducted per item.
  • If certificate is missing, ₹500 will be deducted per item.
  • Buy-back claims are subject to quality check and approval by House of Raayaa team.
  • If a product is damaged or fails inspection, House of Raayaa team may decline the buy-back claim.